Privacy Policy
This policy explains how monno (“monno”, “we”) handles personal information when you use the monno website at monno.io and the monno organizer platform and event pages served from our app domain (together, the “Service”).
1. Who we are
monno, Makati City, Metro Manila, Philippines. We are the controller of the personal information described here. For privacy questions, contact [email protected].
2. What we collect
- Account details — name, email address, password (stored hashed), timezone and locale, when you register or are invited to an organizer team.
- Order and ticket details — the tickets you buy, the name and contact details you provide at checkout, and the order's status. Card data is handled by our payment provider; we do not store it.
- Organizer content — event pages, images, descriptions, prices and settings that organizers publish.
- Usage and device data — IP address, browser type, pages viewed and the timestamps of requests, kept in server logs for security and reliability.
- Cookies and local storage — a session cookie to keep you signed in, and browser storage for preferences such as your saved events and followed calendars.
3. How we use it
- to create and secure your account, and sign you in;
- to process ticket orders and deliver confirmations and tickets;
- to publish organizer pages and event listings you choose to make public;
- to operate, protect and improve the Service, and to prevent abuse;
- to send service messages (receipts, security notices) and, with consent, product updates.
4. Legal bases
Where the GDPR applies, we rely on: performance of a contract to provide the Service and fulfil orders; legitimate interests to secure and improve it; consent for optional marketing; and legal obligation to keep records we are required to keep.
5. Sharing
We do not sell personal information. We share it with service providers who process it on our behalf under contract, including:
- Hosting and infrastructure — our application and database run on servers operated for us by our hosting provider.
- Email delivery — transactional and notification email is sent through our email provider.
- Payment processing — where an organizer enables card payments, the payment provider processes them.
Organizers on the platform are independent controllers of the attendee information they receive for their own events. We may also disclose information where required by law.
6. Cookies
We use a strictly necessary session cookie to keep you signed in, and browser storage for preferences. Where cookie consent is enabled, optional cookies are set only after you agree, and you can change your choice from the cookie settings link in the footer of the app.
7. Retention
We keep account information while your account is open and for a short period afterwards; order records for as long as tax and accounting rules require; and server logs for a limited period. We delete or anonymize information when it is no longer needed.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your information, to object to or restrict certain processing, and to withdraw consent. Contact [email protected] and we will respond within the time the law allows. You may also complain to your local data protection authority.
9. International transfers
We may process information in countries other than yours. Where we transfer personal information out of the UK or EEA, we use appropriate safeguards such as standard contractual clauses.
10. Security
We use encryption in transit, hashed passwords, access controls and regular updates. No system is perfectly secure, so please use a strong, unique password.
11. Children
The Service is not directed at children below the age at which they can consent to data processing in their country, and we do not knowingly collect their information.
12. Changes
We may update this policy. If a change is material we will make it prominent on the Service and update the date above.
13. Contact
monno, Makati City, Metro Manila, Philippines — [email protected].